moving up bietet unterschiedlichste Module, die je nach Wunsch zu wertvollen Kurssequenzen kombiniert werden können. Diese komprimierten Coaching Einheiten können auch maßgeschneidert erstellt und gebucht werden.
moving up berät Sie gerne individuell zu den einzelnen Modulen.
BUSINESS ON THE PHONE
- make and take calls
- make inquiries
- make and handle complaints
- leave and take messages
- deal with angry callers
- make arrangements
- make appointments
- leave voicemail messages
- make small talk
- deal with telephone problems
- ask for repetition and clarification
- sound friendly and polite
- make cold calls/ telesales
- YOUR CUSTOMIZED MODULE
POWERFUL PRESENTATIONS
- prepare to present
- open and close a presentation smoothly
- create a smooth structure
- use the power of your voice
- use and refer to visuals aids efficiently
- present facts and figures effectively
- use non-verbal communication appropriately
- establish rapport and maintain interest
- use speech techniques for greater impact
- use storytelling for greater influence
- handle Q&A sessions successfully
- summarize and conclude
- YOUR CUSTOMIZED MODULE
MEANINGFUL MEETINGS
- prepare and plan a meeting
- open and close meetings
- small talk before a meeting
- assign roles and responsibilities
- present your arguments
- get your ideas across
- modify your language in intercultural meetings
- chair a meeting and control the direction of a
- discussion
- go through decision making processes
- ensure fairness and invite contributions
- interrupt and hold the floor
- manage interruptions and dominant speakers
- contribute effectively
- deal with conflict and handle problems
- obtain consensus
- conclude and refer to future action
- review and evaluate a meeting
- YOUR CUSTOMIZED MODULE
FUNCTIONAL ENGLISHFOR BUSINESS SITUATIONS
- present and defend your ideas
- present your arguments
- express opinions, agreement and disagreement
- clarify meaning
- make, accept and reject suggestion
- evade issues
- offer advice
- interrupt effectively and deal with interruptions
- make polite requests
- respond to complaints
- apologise and respond to apologies
- deal with different levels of formality
- deal with criticism
- use diplomatic and direct language
- give and receive feedback
- organise your ideas
- structure and present your arguments
- resolve conflict
- develop more effective and effective questioning
- techniques
- encourage discussion
- YOUR CUSTOMIZED MODULE
SUCCESSFUL NEGOTIATIONS
- plan properly and set objectives
- prioritize objectives
- draw up an agenda and agree on agenda points
- present proposals and counterproposals
- clarify information
- control the negotiation process
- handle conflict and down-tone your language
- express possibilities and impossibilities
- link offers to conditions
- enquire about offers
- express opinions
- suggest solutions
- express agreement and disagreement
- exert pressure and make conditions
- make and obtain concessions
- describe current and future situations
- convey commitment
- state progress made
- set deadlines
- summarize and conclude the deal
- YOUR CUSTOMIZED MODULE
ENGLISH EMAILS
- open and close emails
- structure
- ask for information, action and support
- send internal messages
- arrange meetings
- send invitations and directions
- add attachments
- differentiate between formal and informal style
- be direct and brief
- make and deal with complaints
- discuss and agree terms
- make inquiries and orders
- avoid common mistakes
- YOUR CUSTOMIZED MODULE
VIDEO AND TELECONFERENCES
- run successful online meetings
- participate in online meetings
- deal with technical glitches
- structure your pitch
- end online meetings
- NETWORKING
- SOCIALIZING AND SMALL TALK
- SALES AND PURCHASING
- VIDEO AND TELECONFERENCES
- HUMAN RESOURCES
BUSINESS ON THE PHONE
- make and take calls
- make inquiries
- make and handle complaints
- leave and take messages
- deal with angry callers
- make arrangements
- make appointments
- leave voicemail messages
- make small talk
- deal with telephone problems
- ask for repetition and clarification
- sound friendly and polite
- make cold calls/ telesales
- YOUR CUSTOMIZED MODULE
POWERFUL PRESENTATIONS
- prepare to present
- open and close a presentation smoothly
- create a smooth structure
- use the power of your voice
- use and refer to visuals aids efficiently
- present facts and figures effectively
- use non-verbal communication appropriately
- establish rapport and maintain interest
- use speech techniques for greater impact
- use storytelling for greater influence
- handle Q&A sessions successfully
- summarize and conclude
- YOUR CUSTOMIZED MODULE
MEANINGFUL MEETINGS
- prepare and plan a meeting
- open and close meetings
- small talk before a meeting
- assign roles and responsibilities
- present your arguments
- get your ideas across
- modify your language in intercultural meetings
- chair a meeting and control the direction of a
- discussion
- go through decision making processes
- ensure fairness and invite contributions
- interrupt and hold the floor
- manage interruptions and dominant speakers
- contribute effectively
- deal with conflict and handle problems
- obtain consensus
- conclude and refer to future action
- review and evaluate a meeting
- YOUR CUSTOMIZED MODULE
FUNCTIONAL ENGLISHFOR BUSINESS SITUATIONS
- present and defend your ideas
- present your arguments
- express opinions, agreement and disagreement
- clarify meaning
- make, accept and reject suggestion
- evade issues
- offer advice
- interrupt effectively and deal with interruptions
- make polite requests
- respond to complaints
- apologise and respond to apologies
- deal with different levels of formality
- deal with criticism
- use diplomatic and direct language
- give and receive feedback
- organise your ideas
- structure and present your arguments
- resolve conflict
- develop more effective and effective questioning
- techniques
- encourage discussion
- YOUR CUSTOMIZED MODULE
SUCCESSFUL NEGOTIATIONS
- plan properly and set objectives
- prioritize objectives
- draw up an agenda and agree on agenda points
- present proposals and counterproposals
- clarify information
- control the negotiation process
- handle conflict and down-tone your language
- express possibilities and impossibilities
- link offers to conditions
- enquire about offers
- express opinions
- suggest solutions
- express agreement and disagreement
- exert pressure and make conditions
- make and obtain concessions
- describe current and future situations
- convey commitment
- state progress made
- set deadlines
- summarize and conclude the deal
- YOUR CUSTOMIZED MODULE
ENGLISH EMAILS
- open and close emails
- structure
- ask for information, action and support
- send internal messages
- arrange meetings
- send invitations and directions
- add attachments
- differentiate between formal and informal style
- be direct and brief
- make and deal with complaints
- discuss and agree terms
- make inquiries and orders
- avoid common mistakes
- YOUR CUSTOMIZED MODULE
VIDEO AND TELECONFERENCES
- run successful online meetings
- participate in online meetings
- deal with technical glitches
- structure your pitch
- end online meetings
- NETWORKING
- SOCIALIZING AND SMALL TALK
- SALES AND PURCHASING
- VIDEO AND TELECONFERENCES
- HUMAN RESOURCES